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Training Services
Retail training supports employee engagement, development and
retention and directly links to improved store performance. However
optimizing your return from training has its challenges, not the
least:
- High staff turnover
- Varying skill levels of employees
- Low rate of retention of training skills – Equation Research
said 84% of knowledge is lost within 3 months if not used and reinforced
- Retail is often seen as a stepping stone to another career
- Typical retail training programs have their limitations in that
the training is generic rather than linked to store operations
and strategy, courses remain static often for a number of years
- retail is dynamic, focused on either the job role or the industry
and fail to educate on the “world of retail” and the
interdependencies of running a retail store.
The 6one5® Retail addresses these challenges as follows:
- Focus on developing Store Management that is area managers,
store managers, 2IC’s, department heads and supervisors
with a “passion for retail” and a “merchant
mentality” through our Retail Mini MBA.
- Sales and service programs modelled on your best sales and service
people to develop your own unique culture
- A “How to Coach” program so that managers can coach
staff so they retain the knowledge learnt.
- Ongoing measurement and support
- Programs are customized and link to store operations and strategy
Reduce turnover, improve skill levels, retain and develop talent
through a career in retail.
Our programs include:
- Executive Retail Programs
- Mini MBA for store management – Certificate IV in Retail
Management
- Advanced Coaching Program
- 6one5 Supervisors Program
- Selling Skills – Advanced and Basics
- Customer Service Skills
- Visual Merchandising Skills – Advanced and Basics
- Merchandise Financial Planning
- Category Management
- Retail Buying
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